THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO ALL GOODS AND SERVICES SUPPLIED TO YOU BY PCFIXSHOP. IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSE THEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECT OF LIABILITY AND LOSS ARISING FROM THE GOODS AND SERVICES SUPPLIED BY PCFIXSHOP
All contracts formed between PCFixShop and users shall be governed by, and construed in accordance with English Law.
Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.
These terms and conditions do not affect your statutory rights.
We have the right, at our discretion, to refuse to supply goods you order.
Goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.
We aim to deliver any goods within 48 hours however, deliveries may be subject to conditions outside of our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery.
Please check the goods on delivery. If goods are delivered damaged or faulty you must inform us immediately. This does not affect your statutory rights.
You will only own the goods once we have received payment in full. You will be responsible for the goods once delivery is made or delayed by you at delivery.
To return goods please follow the returns procedure detailed under the Warranty Terms and Conditions. We do not accept liability for the costs of return, returns damaged in transit or not received by us. Refunds may incur a restocking fee and exclude postage and packaging fees and any advertising fees.
Every care has been taken in the preparation of any offer. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained herein.
We do not accept any responsibility for any web site not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.
To qualify for our No-Fix-No-Fee policy, the customer must allow PCFixShop sufficient time and access to the computer to diagnose and fix PC problems (this includes return-to-base PC repair). If the customer does not allow sufficient time before a diagnosis can be made, they will be billed by the hour. It is at the technician's discretion whether or not a repair is possible. If we diagnose a failed part(s) and the customer decides not to go ahead with the repair, have the replacement part(s) fitted or purchase a replacement PC system from us. We will charge the customer for one full hour time spent. (normally £40 but may be higher for an out of area or out of hours fix) This is fully refundable if a system or replacement parts are purchased later, within a reasonable time-frame, up-to 12 weeks after the initial consultation. This may incur additional fees if customer sources their own replacement parts and we are asked to fit. No fee will apply if we do not have an appropriate replacement unit available or no replacement parts can be sourced from our suppliers. No Fix No Fee does not apply to time spent attempting to fix third party, customer written or bespoke applications. Customers will be charged the normal hourly rate for repairs to these apps and if not fixed, the No Fix No Fee rules do NOT apply.
In order for PCFixShop to remain in business, payments must be made promptly. All customers are required to pay upon completion or delivery. For Web Sites PCFixShop reserves the right to remove web pages from viewing on the Internet until final payment is made. In case collection proves necessary, the client agrees to pay all fees incurred by that process. Please pay on time.
All parts supplied by PCFixShop are brand new, unless stated or requested by the Customer. Brand new parts come with a 1 year manufacturer's warranty, commencing from the date the item was purchased by PCFixShop.
The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.
Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognised by the component manufacturer. This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from "fair wear and tear". This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.
Damage to a system or components, supplied by PCFixShop, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
PCFixShop reserves the right to suspend or cancel warranties for failure to pay monies owing to PCFixShop as a result of non-warranty work being carried out on a system at the request of the warranty holder by anyone other than PCFixShop.
All work is covered by a labour only 30 day software warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), PCFixShop will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors. Individual Hardware Parts are all covered by our standard 12 Month warranty
Any repair performed on an item under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. software, virus, end user error or other non-warranty cause herein stated) a standard callout fee may be payable by the warranty holder at the usual hourly rate.
PCFixShop reserves the right to change these any terms or conditions at anytime without notice.